How we work
This is how we keep your claims moving.
Onboarding takes about 10 days. While most billing companies are still sending paperwork, we are already submitting your first claims.
- 01Meet
We start with a call and learn how your practice works. We review your workflow, payer mix, and current AR to build a baseline and find quick wins.
- 02Onboard
Patient and charge data moves into our clearinghouse. No double entry, no spreadsheets. For 5 to 7 days we run alongside your existing process.
- 03Bill
Daily claims submission, weekly follow-ups with medical aids, and monthly reports. We handle everything from first submission to final payment.
- 04Review
We check in regularly with a dedicated account manager. Monthly reviews cover your yield, AR ageing, and denial rates by payer.
What happens after onboarding
Once we flip the switch, your practice runs on autopilot. Here is what that looks like day to day.
Daily claims
Every claim is scrubbed for errors before submission. We check coding, modifiers, and patient eligibility so rejections stay low. Claims go out electronically the same day.
Medical aid follow-ups
When a claim lands in limbo, we call. No waiting for the practice to notice a payment didnt arrive. We track every outstanding claim and follow up until it is resolved.
Denial management
Denials are analysed and appealed when appropriate. We track denial patterns by payer and adjust our submission process to prevent repeats.
Payment reconciliation
ERAs and EFT payments are posted within 24 hours. We flag discrepancies and reconcile every payment against expected reimbursement.
Monthly reporting
You receive a clear report showing what was billed, collected, and outstanding. No dashboard to check, no login required. Just the numbers that matter.